OBS Maintenance Update – Important Changes for Driving Test Bookings
Updated: Aug 11
Key Updates for Learner Drivers
⚠️ The Online Booking Service (OBS) will be unavailable from 6 PM on Monday, 11 May. This downtime is necessary to implement updates related to the new driving test booking rules that take effect on 12 May.
What’s Changing for Car Test Bookings?
There are some significant changes you need to be aware of:
No More Swapping or Changing Bookings: You will no longer be able to swap or change car test bookings once they are made. This means it’s crucial to double-check your schedule before finalising any bookings.
Booking Reference Number: Ensure that your pupil has their booking reference number. This will be essential for any future communications regarding their test.
Email Address Updates: Make sure to update the booking email addresses to your pupil’s email address. This will help in receiving important notifications directly.
Important Information to Note
Here are some additional details you should keep in mind:
Limited Impact: These changes only affect car driving tests. All other test bookings, such as bike, lorry, and ADI tests, will continue as normal.
New Terms and Conditions: The new OBS terms and conditions will go live at 6 AM on 12 May. You must accept these terms before you can continue using the system.
What You Can Still Do
Even with the changes, you will still have access to several features:
Set Your Availability: You can continue to set your availability for bookings.
View Existing Car Bookings: You can check your existing car bookings to stay informed.
Book Other Test Types: Feel free to book other types of tests without any interruptions.
Manage Payments and Business Statements: You can manage your payments and review business statements as usual.
Send Requests to DVSA: You can still send requests to the DVSA without any issues.
Pre-Funded Accounts
If you use a pre-funded account for car tests, here’s what you need to know:
Closure and Refund Requests: You’ll need to wait until all booked tests are completed before you can request closure and a refund of any remaining funds. This is important for maintaining accurate records and ensuring a smooth process.
Conclusion
These updates are designed to streamline the booking process and ensure a better experience for everyone involved. As a learner driver or an instructor, staying informed about these changes is crucial. If you have any questions or need further clarification, don’t hesitate to reach out.
Remember, the goal is to help you gain confidence and skills not just to pass your test but to drive safely for life.
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