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BOOK & MANAGE YOUR DRIVING TEST - PROBLEMS ACCESSING THE SERVICE

Ever had that annoying Error Code 15. You have woken up at 6am especially to book a driving test and then cannot log into the system because its blocking you from accessing the website. Its all part of the DVSA war on the bots. In the process its stopped many people using the site as normal. Here's are the work arounds: The guide explains what to do if you have problems accessing the services.

Error 15 after selecting ‘Start now’

Problem

When you select the ‘Start now’ button, you see an Error 15 message and are told your request has been blocked by the security rules. The message will tell you:

  • your internet protocol (IP) address (a series of numbers)

  • your proxy IP address (a series of numbers)

  • an incident ID number

This can happen when you:

  • search the service too often

  • access the service from outside the UK

  • access the service using a virtual private network (VPN)

  • use third-party booking sites or apps to access the service to search for appointments

Solution

You can:

  • try again later

  • avoid doing a large number of searches in a short time

  • access the services directly through GOV.UK - do not use any third-party booking sites or apps

  • clear your browser history or cache (check your browser’s help section to find out how to do this)

  • use your browser’s private mode (sometimes called ‘incognito mode’)

  • try a different browser

  • try a different device

  • try a different network (for example, connect to wifi if you’re using mobile data)

  • turn off your VPN if you’re using one

If you still have problems

If all of these do not help, email DVSA with:

  • the details from the error message

  • the steps that you have already tried

You also need to include 2 of the following 3 in your email:

  • your driving licence number

  • your theory test pass certificate number

  • your driving test booking reference

DVSA driving test booking support

customerservices@dvsa.gov.uk DVSA will investigate the problem and contact you to tell you what to do. Page does not load after selecting ‘Start now’ Problem The page does not load when you select the ‘Start now’ button. Solution You can:

  • try a different browser

  • try a different device

  • try a different network (for example, connect to wifi if you’re using mobile data)

  • reset your browser settings - check your browser’s help section to find out how to do this

If you still have problems

If this does not help, email these details to DVSA:

  • the type of device you’re using

  • the version number of your browser (check the browser’s help section for this)

  • the type of network connection you’re using (for example, mobile data, home wifi, business wifi or public wifi)

You also need to include 2 of the following 3 in your email:

  • your driving licence number

  • your theory test pass certificate number

  • your driving test booking reference

DVSA driving test booking support

customerservices@dvsa.gov.uk DVSA will investigate the problem and contact you to tell you what to do.

Search limit reached

Problem

After searching for a driving test date you get a message that says ‘search limit reached’. Solution You’ve reached the maximum number of searches you’re allowed to do in an hour. You need to wait an hour from when you carried out your first search for a driving test date.



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