Ever had that annoying Error Code 15. You have woken up at 6am especially to book a driving test and then cannot log into the system because its blocking you from accessing the website. Its all part of the DVSA war on the bots. In the process its stopped many people using the site as normal. Here's are the work arounds: The guide explains what to do if you have problems accessing the services.
Error 15 after selecting ‘Start now’
Problem
When you select the ‘Start now’ button, you see an Error 15 message and are told your request has been blocked by the security rules.
The message will tell you:
your internet protocol (IP) address (a series of numbers)
your proxy IP address (a series of numbers)
an incident ID number
This can happen when you:
search the service too often
access the service from outside the UK
access the service using a virtual private network (VPN)
use third-party booking sites or apps to access the service to search for appointments
Solution
You can:
try again later
avoid doing a large number of searches in a short time
access the services directly through GOV.UK - do not use any third-party booking sites or apps
clear your browser history or cache (check your browser’s help section to find out how to do this)
use your browser’s private mode (sometimes called ‘incognito mode’)
try a different browser
try a different device
try a different network (for example, connect to wifi if you’re using mobile data)
turn off your VPN if you’re using one
If you still have problems
If all of these do not help, email DVSA with:
the details from the error message
the steps that you have already tried
You also need to include 2 of the following 3 in your email:
your driving licence number
your theory test pass certificate number
your driving test booking reference
DVSA driving test booking support
customerservices@dvsa.gov.uk
DVSA will investigate the problem and contact you to tell you what to do.
Page does not load after selecting ‘Start now’
Problem
The page does not load when you select the ‘Start now’ button.
Solution
You can:
try a different browser
try a different device
try a different network (for example, connect to wifi if you’re using mobile data)
reset your browser settings - check your browser’s help section to find out how to do this
If you still have problems
If this does not help, email these details to DVSA:
the type of device you’re using
the version number of your browser (check the browser’s help section for this)
the type of network connection you’re using (for example, mobile data, home wifi, business wifi or public wifi)
You also need to include 2 of the following 3 in your email:
your driving licence number
your theory test pass certificate number
your driving test booking reference
DVSA driving test booking support
customerservices@dvsa.gov.uk DVSA will investigate the problem and contact you to tell you what to do.
Search limit reached
Problem
After searching for a driving test date you get a message that says ‘search limit reached’. Solution You’ve reached the maximum number of searches you’re allowed to do in an hour. You need to wait an hour from when you carried out your first search for a driving test date.